Here’s what our customers have to say:

“My family is so happy to be back with HHS. The level of commitment shown extends beyond provider/patient.”

“For over 16 years, you folks have written the book on customer relations, care, kindness, consideration, etc., as far as dealings with us and our son.”

“Wonderful people to talk to—very helpful on the phone. Thank you very much for caring for us!”

“Your company is excellent. I love how understanding they are of everything. Also how Rob (pharmacy care coordinator) calls at least once a month to make sure we’re OK with supplies. Also, how Jim (community advocate) is very informative of everything and also comes to update all the information. Great nursing staff—very polite and friendly.”

“I can get my medication at a minute’s notice. Can’t get better service for my situation. Thank you. The staff is so friendly and caring.”

“My son had a bleed at camp and used up his factor supply for the week. The camp called and needed more factor. I called the 800 number. They shipped factor out the same day and it was at camp by 3:00 p.m. Everyone was impressed and happy. That fast service encouraged me to stay a customer. Hemophilia parents have enough stress with bleeds. Prompt, caring service helped relieve the anxiety and got the factor faster than I could get it to him. Thank you, Isabel (pharmacy care coordinator) and pharmacy.”

“I think this is a wonderful organization and I appreciate all of the help we’ve received so far and all of the support we’ve received. I think more doctors should be aware of your services and organization.”

“The people at your service couldn’t be any more compassionate and informative! Everyone is super with everything. I’m his wife and I’m not as scared any more about this disease.”

“We could not say enough about the quality of customer service care we experience with HHS. EVERYONE that we have worked with is courteous, professional, knowledgeable. I wish you could export your ‘training model’ to all the other health care groups I deal with—they have a lot to learn from you. Whatever your secret is—keep doing it.”